What does crm include at Black & Yellow?

We implement, configure and integrate leading CRM platforms — HubSpot, Salesforce, Zoho and more — and connect them to your website, marketing and sales tooling so every lead, deal and customer interaction lives in one place. Every crm engagement is built around your business goals and integrates with the rest of our digital marketing services where it makes sense — from SEO and content creation to social media and lead generation.

How much does crm cost in South Africa?

Pricing for crm depends on scope, channels and how much creative is produced. Most South African SMEs invest from R8 000 – R25 000 per month for managed work, while project-based briefs are quoted on the deliverables. We share a fixed scope and price before any work starts — no open-ended retainers.

How long before we see results from crm?

For paid channels you'll typically see meaningful data inside 30 days. SEO, content creation and brand creation compound over 3 – 6 months. We report monthly so you can see momentum and reallocate budget early if a channel is outperforming. Pair this with an integrated digital strategy and results land faster.

Why work with Black & Yellow for crm?

We're a Johannesburg creative agency with 20+ years of work across brands like FNB, BMW, SodaStream and Lavazza. Crm sits inside a team that also owns web development, content creation and social media — so your campaigns inherit one consistent brand and one accountable point of contact.

Build & Develop

CRM

A CRM your team actually uses — and your revenue actually feels.

We implement, configure and integrate leading CRM platforms — HubSpot, Salesforce, Zoho and more — and connect them to your website, marketing and sales tooling so every lead, deal and customer interaction lives in one place.

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At a glance

Key takeaways

CRM setup, integration and automation to centralise your customer data and grow revenue.

What our CRM service includes: From platform selection through to rollout and ongoing optimisation, we build CRM systems your team can run with.
Why it matters: A well-implemented CRM shortens sales cycles, lifts win rates and stops leads slipping through the cracks.

Overview

CRM setup, integration and automation to centralise your customer data and grow revenue.

What our CRM service includes

From platform selection through to rollout and ongoing optimisation, we build CRM systems your team can run with.

Platform selection & setup: HubSpot, Salesforce, Zoho or Pipedrive — we pick the right fit and configure it around your sales process, not someone else's template.
Pipeline & process design: Custom pipelines, stages, fields and lifecycle stages that mirror how your team actually sells and serves customers.
Website & marketing integration: Forms, chat, ads, email and analytics wired into the CRM so every lead is captured, scored and routed automatically.
Workflow automation: Lead assignment, follow-up sequences, task creation and deal-stage automations that remove manual admin.
Reporting & dashboards: Sales, marketing and service dashboards that give leadership a single source of truth.
Training & adoption: Hands-on enablement and documentation so the team actually uses the system after launch.

Why it matters

A well-implemented CRM shortens sales cycles, lifts win rates and stops leads slipping through the cracks. A badly implemented one becomes shelfware — we make sure yours is the first kind.

Official Pipedrive Partner

We're a Pipedrive partner

Black & Yellow is a certified Pipedrive partner. We set up, migrate and automate Pipedrive for South African sales teams — pipelines, lead routing, email sync, reporting and website-to-CRM integrations — and you can start with a free trial through us.

Visual sales pipeline

Drag-and-drop deal stages that mirror how your team actually sells.

Automation & AI

Automated follow-ups, lead scoring and AI prompts so nothing slips.

Real-time insights

Forecasting, goals and dashboards for predictable revenue.

Sales inbox

Email sync, tracking and templates inside one workspace.

500+ integrations

Website forms, ads, chat and marketing tools wired straight in.

Secure & compliant

GDPR-compliant, trusted by 100 000+ companies in 179 countries.

Pipedrive sales insights and reporting dashboard

Pipedrive contact and deal management view

Pipedrive sales inbox and email tracking

What Pipedrive users say

"Pipedrive is the best tool I've ever found! From email tracking to workflow automations and game-changing integrations, Pipedrive has plenty of features that help us go beyond our sales targets."

Nirmal GyanwaliManaging Director, Nirmal Web Studio

"Pipedrive has enabled us to have instant access to that data, so it's not just quadrupling our revenue but ensuring that we have predictable revenue."

Suds SinghFounder and MD, Interesting Content

"Pipedrive adapts well to what we need, and I like that. Unlike other CRM solutions, it fits our needs and doesn't force us to simply conform to what it can provide."

Franziska Palumbo-SeidelCEO and Founder, Key Search

Start a free 30-day Pipedrive trial

CRM · FAQs

Common questions about crm

What South African businesses ask us most often before starting crm with Black & Yellow.

What does crm include at Black & Yellow?: We implement, configure and integrate leading CRM platforms — HubSpot, Salesforce, Zoho and more — and connect them to your website, marketing and sales tooling so every lead, deal and customer interaction lives in one place. Every crm engagement is built around your business goals and integrates with the rest of our digital marketing services where it makes sense — from SEO and content creation to social media and lead generation.
How much does crm cost in South Africa?: Pricing for crm depends on scope, channels and how much creative is produced. Most South African SMEs invest from R8 000 – R25 000 per month for managed work, while project-based briefs are quoted on the deliverables. We share a fixed scope and price before any work starts — no open-ended retainers.
How long before we see results from crm?: For paid channels you'll typically see meaningful data inside 30 days. SEO, content creation and brand creation compound over 3 – 6 months. We report monthly so you can see momentum and reallocate budget early if a channel is outperforming. Pair this with an integrated digital strategy and results land faster.
Why work with Black & Yellow for crm?: We're a Johannesburg creative agency with 20+ years of work across brands like FNB, BMW, SodaStream and Lavazza. Crm sits inside a team that also owns web development, content creation and social media — so your campaigns inherit one consistent brand and one accountable point of contact.

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Let's build something worth talking about.

Tell us about your project and we'll come back with a plan.

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